Withdrawal requests are processed three business days from the date of request. For Gold VIP members (casino only), we will endeavour to process withdrawal requests within one business day from the date of request. During this time you may cancel your withdrawal request from within the Cashier, and return it to your bankroll. This will allow you to play for real money without making a new deposit to your 888casino account. After three business days (one business day for casino Gold VIP members only), the status of your withdrawal request will change to 'processed' and you will no longer be able to cancel it.

The following is a summary of the withdrawal process:

Please note: All time frames are calculated in business days (Monday through Friday).

*withdrawal request can still be cancelled and returned to your bankroll.
**withdrawal request has been processed and is being delivered to you.

You will be notified by email once processing of your withdrawal request has been completed and the funds have been transferred to you.

1. During this time you may cancel your withdrawal request from within the Cashier, and return it to your bankroll. This will allow you to play for real money without making a new deposit to your 888casino account.
2. Your timesheets and other account information will be preserved and may be accessed again by renewing your subscription. To cancel, call us at (888) 723-3038 or: In TSheets, go to Company Settings Account & Billing Cancel Subscription. A confirmation email will be sent once the cancelation is complete.

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We will endeavour to process all withdrawals within the specified time period stated above, however there may be occasions where this does not occur, due to reasons which include but are not limited to verification procedures, technical issues or third parties' acts or omissions. We shall not be liable to you for any delay in processing your withdrawal request.

In addition, we reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

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In the event that we terminate the offering of our business in your country, payouts will be subject to reasonable processing charges.

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Please see our Withdrawal Policy for further information.

If your withdrawal has not been posted within the specified time limit (see chart above), please contact us immediately and we will investigate.

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Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:

Either the username or the password being used is incorrect.

For instructions on how to receive a reminder of your username or to change/reset your password, please click here.

You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 888casino. For assistance, please call our Member Support Department directly - click here for contact details.

Connection may be temporarily unavailable. Please try again in a few minutes. For more Information on connecting to 888casinoclick here.

Either

1. You may have requested to close this account in the past.
   For instructions on how to reopen your account please click here.

or

2. Your account may currently be disabled.
   Please check your emails to see if our Operations Department have contacted you recently.

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or

3. You may have requested a self-exclusion period which has yet to expire.

Alternatively, contact our Member Support Department via the 'Contact us' form.

'Due to recent version updates we kindly ask our Play Money players to re-register'

Your Play Money account has been disabled due to a software upgrade. For more information click here.

'Our services may no longer be offered to your country of residence'

For a list of eligible countries, please click here.

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If you still cannot log into your account, please call our Member Support Team directly; click here for a list of support numbers.